O Kome Limited is responsible for protecting your personal data and strictly abides by applicable laws. We are committed to properly managing, protecting and processing your personal data in accordance with O Kome Limited’s Personal Data Protection Policy (“this Policy”), which applies to all personal data collected on our online store (“the Website”).
Please read this Policy carefully as it explains how we collect, use, process, or disclose your personal data. We may also collect and process your personal data subject to any exceptions under applicable law, which may not be listed in this Policy. We believe this Policy will help you make an informed decision about whether to provide us with any of your personal data.
For the purpose of understanding O Kome Limited’s Personal Data Protection Policy, the following terms used in this Policy have the following meanings:
For the purpose of understanding O Kome Limited’s Personal Data Protection Policy, the following terms used in this Policy have the following meanings:
“Applicable Laws” means the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and its subsidiary laws and regulations (as amended from time to time);
“Personal Data” means any information, whether true or not: (a) from which a specific individual can be identified based on (i) that data; or (ii) that data and other information held by us or reasonably accessible to us (including information in our records (as may be updated from time to time)), or (b) which is defined as “personal data” or “personal information” under applicable law;
“Services” means any services provided by O Kome Limited (whether through physical or online channels or in any other media whether now known or available in the future) in relation to:
“Social Media” means O Kome Limited’s pages and accounts on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and YouTube;
O Kome Limited (including any individual, group, partnership or other entity that is a subsidiary of O Kome Limited).
During our business relationship with you, we may collect personal data from you. The personal data we may collect includes your name, contact information, mailing and delivery addresses, email address, birthday, network and device information, your shopping or browsing behavior, facial images, voice recordings (for customer service calls), and any personally identifiable information you provide to us on any form you submit to us or in any other form of interaction with us. We will notify you when we need to provide your personal data. If providing personal data is required, please note that if you do not provide us with such personal data, we may not be able to provide you with our services. We may also request additional personal data not marked “required,” and providing such data is entirely voluntary (but please note that such personal data will be used to improve our understanding of our website and users so that we can provide better products and/or services).
If you submit personal data of a third party to us, you represent to us that you have obtained the consent of such third party to provide us with their personal data for the relevant purpose.
We may update this policy to ensure it remains current with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the terms of this policy as updated from time to time. We will endeavor to notify you of any significant changes to this policy by email or notice on our website.
How do we collect your personal information?
We collect your personal information when you fill out billing information on the website; when you use any of our services, such as subscribing to our newsletter or product notifications; when you transact for products on our website; when you activate or use any payment-related features available on our website or provided by our third-party service providers; when you register for the Partner Program, Social Influencer Program, or any O Kome Limited events we organize; your use of any of our services, such as subscribing to our newsletters or product notifications; your browsing of our products and services or otherwise interacting with us; your acceptance of our cookies on your device; your interaction with our customer service team or other representatives, such as through live chat, web forms, email, phone, video calls, mail, or in-person meetings; your interaction with us through our social media channels, such as liking our posts, commenting on our posts, or sending us private messages on our social media channels; your interaction with us on our live streaming channels, such as liking or commenting on videos; when you participate in our promotions, contests, sweepstakes, initiatives, or any requests for additional personal data, such as customer surveys; we receive referrals from our business partners and third parties, such as when they refer you to a joint promotion or collaboration or to redeem a voucher you purchased through them; you or your authorized representative submitting your personal data to us for any purpose that you reasonably authorize, such as if the representative purchases our goods or services to be shipped to you or as a gift; our third-party analytics and other service providers provide us with your personal data, which is collected and processed by them and disclosed to us in accordance with their separate privacy policies; or when you voluntarily submit your personal data to us for any reason. By using our website and our provision of products and services, you agree that you consent to the transfer of your personal data from us to third parties for the purposes set out in this Privacy Policy or any other terms provided by our third parties and/or affiliates. Your credit card details may be collected, processed, and stored directly by our third-party payment service providers in accordance with their terms of use and privacy policies. We may collect your bank account details to process refunds.
We may also collect your personal data where consent is not required under applicable law.
Please ensure that all personal data submitted to us is complete, accurate, truthful, and correct. Failure to do so may result in us being unable to provide you with the products and services you request.
How do we use your personal information?
We may use and disclose your personal information for the following purposes as necessary to provide you with our products and services, including: registering and maintaining your account and verifying your identity or age; registering for and maintaining your account with the Partner Program, Social Influencer Program, or any other account associated with any program organized by O Kome Limited; processing your order for products or services and processing or collecting payment for your order; delivering or fulfilling your purchased products or services, including our couriers calling or messaging you to obtain your delivery instructions; and verifying and executing payment transactions related to you and/or the services you use (including any credit card payments, bank transfers, remittances, or e-wallet transactions). To verify and execute such payment transactions, payment information, which may include personal data, will be transferred to relevant third parties, such as our payment service providers to facilitate your use of payment-related services; process your returns and refunds in accordance with our Terms and Conditions; facilitate your use of payment-related services; process your returns or refunds in accordance with our Terms and Conditions; handle your queries and resolve your complaints in accordance with our Intellectual Property Policy; provide you with services and features related to your website activities and/or your subscriptions, such as items saved in your shopping cart, wishlists, brand or product notifications; communicate with you about (i) your queries, requests and feedback, (ii) material changes to our Terms and Conditions, this Policy or other terms and conditions, and (iii) O Kome Limited Communicating with you includes delivering any important communications, including general announcements or public statements; personalizing and improving your customer experience when you visit the Site, such as prioritizing products and services in your search results or content; monitoring and ensuring compliance with our Terms and Conditions, including regarding dispute resolution; complying with (i) internal risk controls, (ii) our terms of use for payment processing, financial or banking services, such as those regarding credit card disputes, fraud, billing errors, or (iii) any applicable laws; and optimizing our Site by performing activities such as debugging and statistical analysis to ensure that our Site operates properly and improve its functionality. (collectively, the “Specified Purposes”)
In addition, we may use and disclose your personal data for the following purposes: to send you marketing communications about our products and services (if applicable), any promotions related thereto, or the Website, including informing you of our special offers, initiatives and promotions, contests, sweepstakes, partner points or redemption programs, and other offers; to send you promotional materials about the products and services (if applicable) of our business partners that provide such products and services (if applicable), including sending promotional emails with your order; to inform you of our marketing events, initiatives and promotions, contests, lucky draws, partner points or redemption programs, and other promotions; to send you advertisements about our products and services (if applicable) that may be of interest to you on the Website or other websites or online stores; to allow us to send you advertisements about our products and services (if applicable) that may be of interest to you; to invite you to our customer events; to process your request to participate in our offers, contests, sweepstakes, initiatives, or any additional personal data, such as customer surveys; to process your participation in partner points or redemption programs with O Kome Limited or its business partners; to conduct market and customer research, analysis, or tracking; to promote our products and services on our Website; and to administer O Kome Limited. administrative and business operations, compliance with internal policies and procedures; improving all customer service touchpoints and training our customer service team, such as recording and monitoring calls; and any specific purposes related to a particular product or service (which we will separately notify you of on the relevant product or service webpage) (collectively, the “Additional Purposes”).
We may also use your personal data (a) for other purposes that are reasonably related to the Specified Purposes and (where consent has been obtained and maintained) the Additional Purposes; or (b) where consent is not required for such use under applicable law.
Note: We cannot use your personal data to send you any promotional materials without your consent. If you have already given us consent, you may withdraw your consent in accordance with Section 6 below (“Request to Withdraw Consent”). If you withdraw your consent to our use and processing of your personal data for the Specified Purposes and Additional Purposes (other than those related to sending you promotional materials), we may not be able to continue to provide you with relevant products, services, or benefits in connection with our promotions.
With whom will your personal data be shared?
In connection with our use of your personal data for the Specified Purposes or Additional Purposes, we may disclose your personal data to: O Kome Limited’s affiliated entities; employees, consultants, and temporary workers of O Kome Limited’s affiliated entities; O Kome Limited marketplace sellers who provide and deliver products or services you order through the Website; payment processors who process your payments on the Website; third-party payment service providers so they can provide payment-related services to you; third-party logistics providers, such as couriers who ship your order to you; business partners who maintain business with you solely for our points-collecting partners or referral or points redemption programs; business partners or suppliers in connection with the processing and administration of any offers, competitions, events, services, points-collecting partners, or points redemption programs organized by us; professional consulting and advisory firms who provide legal and other consulting and advisory services; agents, contractors, or service providers who provide us with operational services, such as online cloud storage and processing, marketing optimization, information technology, telecommunications, security, or other related services that require them to collect, use, or disclose your personal data; and any other persons to whom you authorize us to disclose your personal data. We may also disclose your personal data (a) for other purposes reasonably related to the specified purpose and (if consent has been obtained and maintained) the additional purpose; or (b) where consent is not required for such disclosure under applicable law.
We will endeavor to limit disclosure of your personal data to the minimum necessary to fulfill the specified purpose or additional purpose.
Disclosure of Your Personal Data Outside of O Kome Limited
We will only disclose personal data outside of O Kome Limited if we believe disclosure is reasonably necessary to: satisfy any applicable law, regulation, legal process, or enforceable governmental request; enforce applicable O Kome Limited Terms and Conditions, including investigating potential violations; detect, prevent, investigate, or otherwise address any actual or suspected fraudulent, harmful, or illegal activity; security or technical issues; and protect against harm to the rights, property, or safety of O Kome Limited, our users, third parties, or the public, as required or permitted by law. We make every effort to disclose your personal data only as much as is necessary to fulfill the specified purpose or additional purpose.
How can I access or correct my personal data?
To access or correct your name, email address, birthday, shipping and billing addresses, contact number, and other personal information, you may request access and correction of such personal information from our Data Protection Officer through our Customer Feedback Form (available on the website). We may require additional information from you to confirm your identity before granting access or making corrections.
We will endeavor to respond to your personal information access and correction requests within 30 days. If we are unable to meet this deadline, we will notify you of the earliest possible timeframe in which we will be able to provide the information or make the correction. Please note that certain types of personal information access and correction requests may be exempt from applicable law.
Please note that we may charge a reasonable fee to process your personal data access request.
We will send your corrected personal data to each other person or entity to whom O Kome Limited disclosed such personal data within one year prior to the date of the correction, unless such person or entity does not need the corrected personal data for any legal or business purpose, or you have agreed with us that, subject to your consent, we may send the corrected personal data only to the specific organizations to which we disclosed such personal data within one year prior to the date of the correction.
Request to Withdraw Processing
If you wish to withdraw your consent for us to send you sales, marketing, or promotional materials, please notify us as follows: To withdraw your consent to receive promotional text messages: follow the unsubscribe steps provided in the promotional text message; or To withdraw your consent to marketing or promotional emails: click on the unsubscribe link in the marketing or promotional email. Please note that depending on the nature of the withdrawal of consent, we may no longer be able to provide you with some or all of our products or services.
Once we receive notification that you wish to withdraw your consent to receive marketing or promotional materials or communications, it may take up to 30 days for our systems to reflect your withdrawal. Therefore, you may still receive marketing or promotional materials or communications during this period.
If you withdraw your consent to receive marketing or promotional materials via a specific communication method (e.g., SMS), we may still contact you for other purposes regarding our products and services through other communication methods to which you have subscribed (e.g., email).
You may submit a written request via the online feedback form https://okomelimited.com/en/contact/ to (a) withdraw your consent for the collection, use, and/or disclosure of your personal data held or controlled by us; or (b) request the deletion of your personal data. We will process such requests within a reasonable time after receiving your notice of withdrawal, and it may take up to 30 days for our systems to reflect your withdrawal. Once completed, we will no longer collect, use, and/or disclose your personal data, except for compliance, regulatory, or other lawful purposes.
Management of Personal Data
We will make reasonable efforts to ensure the accuracy and completeness of personal data we use or disclose to other organizations. However, you should promptly notify us of any changes to your personal data. If you do not notify us of any changes, we are not responsible for the consequences of relying on inaccurate or incomplete Personal Data.
We will also implement reasonable security measures to ensure that your Personal Data is adequately protected and secure, including reasonable security measures to prevent any unlawful or accidental access, collection, use, disclosure, copying, modification, leakage, loss, damage, deletion, or alteration of your Personal Data. However, we are not responsible for any unlawful or accidental access, collection, use, disclosure, copying, modification, leakage, loss, damage, deletion, or alteration of Personal Data by third parties due to factors beyond our control.
If Personal Data in our possession is (i) no longer required for any reason related to the purpose for which it was originally collected, or (ii) it is no longer necessary for us to retain for any other legal or business purpose, we will take steps to ensure that such Personal Data is destroyed or anonymized.
If personal data is transferred outside of Hong Kong, we will comply with applicable law, including: (i) obtaining your consent, unless exempted by applicable law or any other law, and (ii) taking reasonable steps to ensure that the overseas recipient of the personal data is subject to a standard of protection at least equivalent to that under applicable law.
Information Collected by Third Parties
O Kome Limited uses the services of third-party vendors, who may use cookies on the Website. Advertisements on the Website may be served by third-party agents. These ads may also generate cookies to, for example, track how many people have viewed an ad. The collection, use, and disclosure of information (including personal data) collected by these third-party cookies is subject to the privacy and data protection policies of the third-party vendors and is beyond our control.
You can refuse third-party cookies by adjusting your browser settings. Please note that this may result in a loss of functionality, limit your use of the Website, or delay or affect the operation of the Website.
Google Analytics
O Kome Limited uses certain Google Analytics features.
O Kome Limited may use Google Analytics features for display advertising, including but not limited to: remarketing, Google Display Network Impression Reporting, DoubleClick Program Manager integration, and Google Analytics Demographics and Interest Reporting. Using Google Ads Settings, you can opt out of Google Analytics for display advertising and customize your Google Display Network ads by clicking this link.
O Kome Limited also uses remarketing with Google Analytics to advertise online; third-party vendors, including Google, may display O Kome Limited ads on various websites across the internet. O Kome Limited and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads to O Kome Limited based on visitors’ past visits, as well as to report on ad impressions, usage of other ad services, and interactions with those ad impressions and ad services in relation to visits to O Kome Limited. When you are logged into an O Kome Limited website, O Kome Limited may use your browsing behavior with the help of Google Analytics to associate it with any other information you have previously provided in accordance with this policy.
Disclaimer Regarding Third-Party Websites and Security
We do not guarantee the security of personal data and/or other information you provide on third-party websites. As part of our ongoing efforts to provide you with value, we may select various third-party websites or applications to link to and frame within our websites and services. Your acceptance and use of the third-party service provider’s website and/or services is subject to the terms and conditions that may be agreed upon between you and the third-party service provider and is at your own risk. Upon your acceptance of a third-party service provider’s offer, the collection, use, disclosure, storage, transfer, and processing of your data (including your personal data and any data disclosed by us to that third-party service provider) will be subject to the applicable third-party service provider’s privacy policy, which will act as the data controller of such data. Therefore, we assume no responsibility or liability for the content, security arrangements (or lack thereof), and activities of these linked websites. Any inquiries or complaints regarding your acceptance or use of a third-party service provider’s website and/or services should be addressed to the relevant third-party service provider.
Contact Us
If you have any questions regarding your personal data or this Policy, or any complaints regarding our collection, use, or processing of your personal data, or any questions regarding our compliance with applicable laws, you may contact us via our online message board (https://okomelimited.com/en/contact/). Please clearly indicate in the “Your Message” box that you are making an inquiry, request, or complaint regarding data protection to ensure prompt processing. We will endeavor to address any inquiry, request, or complaint promptly and fairly.
Governing Law
This Policy and your use of the Website shall be governed in all respects by the laws of Hong Kong, and the parties irrevocably submit to the non-exclusive jurisdiction of the Hong Kong courts.
Updates to Data Protection Policy
As part of our efforts to ensure the proper management, protection, and processing of your personal data, we will review our policies, procedures, and processes from time to time. In this regard, O Kome Limited may update this Policy to ensure it remains consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our sole discretion.
Subject to your legal rights, you agree to be bound by the terms of this Policy, as updated from time to time on our website. Any revised Policy will be posted and available for review on our website. You hereby agree to be bound by the revised terms of this Policy by continuing to use our website and/or services after any such revisions.
We encourage you to visit our website frequently to ensure you are fully aware of our latest policies regarding personal data protection.
Supplementary Terms
Nothing in this Policy limits your rights under applicable law.
The terms of this Policy are severable. If any provision or portion of a provision of this Policy is held or declared illegal, invalid, or unenforceable, such illegality, invalidity, or unenforceability will not affect any other provision or portion of a provision of this Policy, and the remainder of this Policy, unaffected by such illegal, invalid, or unenforceable provision or portion of a provision, will continue in full force and effect as if such illegal, invalid, or unenforceable provision or portion of a provision had never been included in this Policy.